When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it. If HP no longer provides Recovery Media for your model, another site you can check is: If you have trouble finding a phone number, then try: 1 (650) 857-1501. NOTE: After you get through, stay on the line until you are finally able to talk to some one - it can take a while! If you live elsewhere, contact information is on this page: If you live in the US or Canada, contact information is on this page: Or, if you prefer, you can do the same by contacting HP Customer Service: Click the "+" symbol to expand that entry and click on Order Media for details. If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. The HP Recovery Manager application, installed on the hard drive of HP Notebook PCs, can be used to recover the computer to its original operating condition, and can be used to create a set. Follow the on-screen instructions to restore Windows 10. Click Keep my files or Remove everything. Select Reset this PC, and then click Get started.
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Select Update & Security, and then click Recovery.
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On your Software and Drivers Download page, select your Operating System and and Version. HP Notebook PCs - Using System Recovery, Factory Reset and Minimized Image Recovery Options This document is for HP Notebook PCs with Windows 7 and Vista. Restore the operating system to Windows 10 From the Windows Desktop, press the Windows key + I to open Settings.
On a HP laptop, the recovery partition regularly shows as D drive in Windows File Explorer. Once there, input your Product name or number. HP Recovery Partition is a small partition which contains all software installed at the factory condition, including the Windows operating system files and related Microsoft products.
You can look online for Recovery Media starting with the linked paged: You have to order these from HP they can not be downloaded. In some cases, you may be able to order a USB stick instead of disks.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. To get their OEM version, you have to purchase something known as HP Recovery Media. you can't - because HP does not make their OEM Windows images available for download.
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